Terms
and
Conditions
All
customers
making
an
application
for a
loan
from the
Southampton
Cheque
Exchange
must
accept
the
terms
and
conditions
as laid
out
below.
The loan
is
regulated
under
the
Consumer
Credit
Act 1974
and
2014.
Should
you have
any
questions
relating
to any
of the
sections,
please
email to
info@cashpc.co.uk.
By
accepting
these
terms
and
conditions,
you have
confirmed
you have
read and
understood
all the
sections.
1. THE
WEBSITE
-
This
website
('site'),
is
designed
and
operated
by the
Southampton
Cheque
Exchange
('I',
'We',
'Our').
-
No
information
or
opinions
within
the site
constitutes
an offer
to sell
or give
advice
or make
recommendations.
-
The site
is
intended
for
those
who
access
it from
England
& Wales
and are
aged 21
and
over.
-
The use
of the
site and
the
information
in it
are
entirely
at your
own
risk.
-
The
Southampton
Cheque
Exchange
is
registered
under
the Data
Protection
Act and
licensed
by the
Financial
Conduct
Authority
(FCA).
-
The
information
on this
site may
be
changed
at any
time
without
notice.
-
Links to
other
websites
are
provided
to you
as a
convenience
only.
-
You are
not
permitted
to set
up links
from
your own
websites
to ours,
without
prior
consent.
2.
THE
APPLICATION
FOR
CREDIT
-
You are
the
customer
abbreviated
as
('you',
'your',
'they',
'Mr.',
'Mrs.',
'Miss.',
'Ms.').
-
You must
ensure
that the
details
provided
by you
are
correct
and
complete.
-
You must
inform
us of
any
changes
in
details
prior to
any
transaction.
-
We are
not
responsible
for any
message
lost,
cheques
lost in
the post
or
intercepted
or
altered
by third
parties.
-
You must
maintain
an open
personal
bank
account.
-
We will
establish
suitable
proof of
ID.
-
Do not
attempt
to offer
a stolen
cheque
book,
card,
suspended
or
closed
bank
account.
This
will be
deemed
as a
criminal
fraudulent
act.
-
Please
ensure
you do
not
recklessly
abuse
your
bank
facility.
-
You
acknowledge
receipt
and
accept
the pre
contract
disclosures as
required
by the
Consumer
Credit
Act
2014.
-
The
agreement
is a
continuous
credit
loan
agreement
within a
pre
agreed
credit
limit.
3.
PROCESSING
AN
APPLICATION
FOR
CREDIT
-
We may
hold and
process
personal
information
obtained
about
you for
the
purposes
of fraud
prevention
and debt
collection.
-
We may
pass
information
to
agents
or if
required/obliged
by law.
-
Unless
you tell
us
otherwise,
you
agree we
may
contact
you by
post,
telephone
or other
electronic
means.
-
You
agree
that we
may
conduct
such
enquiries
as we
see fit.
-
When the
transfer
leaves
our
account
it forms
a
legally
binding
contract
between
us.
-
We will
make an
assessment
of
affordability
based on
information
requested
and
provided
by you.
4.
COMPLETING
AN
APPLICATION
-
The
default
banking
date is
two days
prior to
your pay
date.
-
In some
cases
you may
request
cheques
to be
banked
on any
banking
day no
less
than
seven
days or
greater
than 30
days
after
the
money
transfer
date.
-
In the
case of
multiple
cheques,
the
first
banking
date is
2 days
prior to
your pay
date.
Other
cheques
will be
banked
on the
same day
unless
we have
advised
you
otherwise.
We may
vary the
default
and
banking
dates at
our
discretion.
-
We will
act in
good
faith in
selecting
banking
dates.
-
We will
act
promptly,
typically
the same
day.
-
We will
send you
details
of the
transaction
by email
attachment
only.
-
The
default
method
of
communication
from us
is by
e-mail.
-
In the
case of
joint
bank
accounts
the
names on
the
cheques
are
jointly
and
severally
liable
for the
loan
taken
out by
either
one of
the
account
holders.
-
The
terms
and
conditions
accepted
in the
latest
submitted
application
will
apply in
the
absence
of a
non-submitted
transaction.
-
Do not
make an
application
for this
service
if you
anticipate
within
the next
ten
months
likely
creditor
action,
bankruptcy,
IVA,
debt
management,
or if
you
anticipate
your
account
being
frozen.
5.
CREDIT
LIMIT
-
A credit
limit
will be
agreed
upon
application.
-
The
credit
limit
has no
expiry
date or
until
you or
us
cancel
it.
-
Credit
will be
advanced
on
request
from
time to
time up
to the
agreed
credit
limit.
-
We may
reduce
the
credit
limit or
withdraw
it an
any
time.
-
We may
consider
an
increase
in the
credit
limit
subject
to
financial
reassessment.
6. COST
OF
CREDIT/CAP/CHARGES
-
The
amount
outstanding
is the
net
amount
advanced
(CONC
5A.2.7
Nov
2014).
-
New
drawdowns
are not
treated
as
separate
loan
agreements
(lenders
consent
not
required)
(CONC
5A.2.9
Nov
2014).
-
Interest
is
charged
at the
statutory
0.8% per
day (or
part of
a day)
on the
amount
advanced.
-
Repayments
are made
on
account
in
accordance
with the
pre
contract
information.
-
Any
excess
of
payments
over
interest
due
under
the
price
cap
assessment
(CONC
5A.2.3
Nov
2014)
will be
subject
to
refund.
-
For
early
repayment
during
the
first
month or
repayment
during a
month
prior to
the
scheduled
repayment
date,
you may
apply
for a
rebate
where
the cost
of 0.8%
per day
measured
from
drawdown
to
repayment
is
exceeded
(CONC
5A.2.5
(1) Nov
2014)
and (CONC
5A.2.8
Nov
2014).
-
The
total
cost of
fees,
charges
and
interest
will
never
exceed
the
amount
you
borrow (CONC
5A 2.2
Nov
2014).
-
You must
keep
your
bank
account
open
during
the
delayed
period.
7. APR
CALCULATION
-
The
calculation
of the
APR has
been
based on
you
taking
an
advance
of £100,
payable
in a
month.
This is
a
'single
payment
transaction',
using
the
present
value
formula
thus APR
= 100 [
(1 +
C/P) to
the
power of
1/t
minus 1]
-1]%.
Where C
= total
charge
for
credit;
P = the
amount
of
credit;
t = time
in years
between
the
credit
advance
and the
repayment.
Power
function
calc
http://wmueller.com/precalculus/families/1_41.html
Based on
borrowing
£100 for
one
month
with
daily
rate of
0.8%,
the
representative
%APR is
1221.50%
fixed.
Source
www.brian-stewart.orpheusweb.co.uk/credit/javascript/equalapr.htm
8.
MONTHLY
UPDATE
FORM
-
You must
complete
and
submit
the
monthly
update
form at
least
four
days
prior to
your pay
date.
-
The
monthly
fee must
be
received
at our
offices
by noon
on your
pay date
or other
agreed
date.
-
We may
utilise
any
cheques
(including
cheques
of
higher
value
than the
fee) in
lieu of
a
monthly
fee or
charge
at our
discretion,
or on
your
written
or oral
request.
-
In the
event of
a
monthly
fee
being
applied
for but
unpaid,
we will
(at our
discretion)
bank
in-date
cheques
or roll
up your
account
with the
fee
(maximum
of 2
months).
9.
PAYING
OFF THE
DEBT/OPTIONAL
EXTRA
PAYMENTS
-
You may
repay
the
account
by
applying
for a
settlement
figure,
in cash
or BACS
transfer
providing
the
funds
are
cleared
by
mid-day
of the
next pay
date.
-
You may
pay
amounts
from £5
upwards
towards
repaying
the
amount
outstanding.
-
Additional
payments
will be
allocated
in
priority
with
crediting
the
oldest
debt
first
followed
by full
or part
allocation
of the
the
remaining
cheques
at our
discretion.
-
Residual
amounts
of
unallocated
credit
remaining,
not
repaying
single
cheques
in full,
will
show as
a
credit.
-
Additional
amounts
paid
will
show on
your
statement.
-
Accumulated
credit
paid is
deemed
as a
part
payment
of your
balance
and is
not
refundable
or
will attract
interest.
10.
DEFAULT
or
LIKELY
DEFAULT
-
We will
bank any
cheques
in
advance
of the
next
banking
date or
in
advance
of the
end of
the
contract
term if
-
(a) We
suspect
or have
been
informed
of
impending
IVA,
bankruptcy,
debt
management,
or
experiencing
financial
difficulty.
(b) The
bank
have, or
are
about
to,
withdraw
your
cheque
book or
account
facility.
(c) Any
other
action
which
may
compromise
the
security
of the
cheques.
-
At any
time (or
any time
up to
six
years
from the
original
transaction),
we
reserve
the
right to
bank any
in-date
cheque
held
spare or
used in
previous
transactions,
to
reduce
your
indebtedness.
-
We will
issue a
legal
(default)
notice
prior to
making
an
application
for a
court
order.
-
We may,
at our
discretion,
sell or
appoint
a third
party to
recover
the
debt.
11.0
CHARGES
(accounts
and new
advances
from
January
2nd
2015).
-
(a)
A capped
charge
of £15
will
apply in
total
for any
default
action.
12.
ASSIGNMENT
OF DEBT
-
We may
sell or
assign
your
debt to
another
provider
of
credit,
debt
collecting
agency,
bank,
finance
company
or
private
individual
by
giving
you one
months
notice.
-
The
value of
the debt
will be
at a
value
advised
to you
in your
monthly
statement
and in
accordance
with
these
terms
and
conditions.
-
We will
transfer
the
value of
the debt
secured
by the
cheques
or
balance
on your
account
including
fees,
charges,
and
costs.
-
Any new
provider
is able
to
negotiate
another
form of
security
or
credit
contract
to that
value.
-
Once
your
debt has
been
sold or
assigned,
your
liability
is
transferred
to the
third
party
and
releases
you from
the
liability
with us.
-
After
the sale
or
assignment
you are
free to
negotiate
a fresh
loan
facility
with us.
13. YOUR
INFORMATION
(a) This
section
highlights
how we
and
others
will use
your
information
now to
process
your
application
and
following
our
decision
on your
application.
(b) The
Southampton
Cheque
Exchange
is the
data
controller.
(c)
Your
information
comprises
all the
details
we hold
about
you and
your
transactions,
and
includes
information
obtained
from
third
parties.
(d)
Credit
Reference
Agencies.
We
may
obtain
information
about
you from
credit
reference
agencies
to check
your
credit
status
and
identity.
Credit
Reference
Agency
Information
Notice
(CRAIN)
(May
2018)
In order
to
process
your
application,
we will
perform
credit
and
identity
checks
on you
with
callcredit,
one of
the
credit
reference
agencies
(CRA).
To do
this, we
will
supply
your
personal
information
to CRA
and they
will
give us
information
about
you.
This
will
include
information
from
your
credit
application
and
about
your
financial
situation
and
financial
history.
CRA will
supply
to us
both
public
(including
the
electoral
register)
and
shared
credit,
financial
situation
and
financial
history
information
and
fraud
prevention
information.
We will
use this
information
to:
·
Assess
your
creditworthiness
and
whether
you can
afford
to take
the
product;
·
Verify
the
accuracy
of the
data you
have
provided
to us;
·
Prevent
criminal
activity,
fraud
and
money
laundering;
·
Manage
your
account(s);
·
Trace
and
recover
debts;
and
·
Ensure
any
offers
provided
to you
are
appropriate
to your
circumstances.
We will
continue
to
exchange
information
about
you with
CRA
while
you have
a
relationship
with us.
We will
also
inform
the CRA
about
your
settled
accounts.
If you
borrow
and do
not
repay in
full and
on time,
CRA will
record
the
outstanding
debt.
This
information
may be
supplied
to other
organisations
by CRA.
When CRA
receive
a search
from us
they
will
place a
search
footprint
on your
credit
file
that may
be seen
by other
lenders.
If you
are
making a
joint
application,
or tell
us that
you have
a spouse
or
financial
associate,
we will
link
your
records
together,
so you
should
make
sure you
discuss
this
with
them,
and
share
with
them
this
information,
before
lodging
the
application.
CRA will
also
link
your
records
together
and
these
links
will
remain
on your
and
their
files
until
such
time as
you or
your
partner
successfully
files
for a
disassociation
with the
CRA to
break
that
link.
The
identities
of the
CRA,
their
role
also as
fraud
prevention
agencies,
the data
they
hold,
the ways
in which
they use
and
share
personal
information,
data
retention
periods
and your
data
protection
rights
with the
CRA are
explained
in more
detail
at
www.callcredit.co.uk/crain.
CRAIN is
also
accessible
from
each of
the
three
CRAs
clicking
on any
of these
three
links
will
also
take you
to the
same
CRAIN
document:
Callcredit
[www.callcredit.co.uk/crain;
Equifax
[www.equifax.co.uk/crain];
Experian
[www.experian.co.uk/crain].
(e) It
is
important
that you
have
read and
understand
the
Your
information
sections
above.
By
affirming
you have
read
these
terms
and
conditions
and
submitting
this
application
means
you
agree
that we
can use
your
information
in this
way.
14.
GENERAL
-
Be
careful
to be
accurate
when
writing
out
cheques,
returned
cheques
carry
bank
charges.
We will
not be
held
responsible.
-
We
reserve
the
right to
present
a cheque
without
notice.
We will
not be
held
responsible
for any
bank
charges
incurred
if
cheques
are
returned
unpaid.
-
We
reserve
the
right to
re-present
a cheque
if it
has been
returned
unpaid.
If it
further
remains
unpaid
we will
not be
held
responsible
for bank
charges
incurred.
-
All
personal
information
and
documentation
supplied
is held
securely.
We will
not be
held
responsible
if such
information
is
stolen
or
requested
by the
authorities.
-
Changes
to your
personal
details,
bank
details,
or any
other
relevant
information
must be
reported
to us.
-
Our
service
is
designed
to be a
temporary
solution
to cash
shortages.
We do
not
recommend
using
this
service
as an
answer
to
serious
debt
problems.
If you
are in
serious
financial
difficulty
we
suggest
that you
seek
counselling
with an
organisation
such as
the
www.cccs.co.uk
or
www.creditaction.org.uk
15.
CONSUMER
CREDIT
REGULATIONS
2010 -
Withdrawal rights.
You have
the
right to
withdraw
from
this
credit
agreement
within
14 days
of its
inception
without
reason.
In
exercising
this
right
you then
have 30
days
from the
day
after
giving
notice
to repay
the
credit
together
with
interest
accrued.
Such
notice
shall be
given in
person,
by first
class
post or
email.
The
interest
is a
daily
rate of
interest
and is
£0.8.
The
amount
owed
will be
the net
loan
granted
plus one
thirtieth
of the
fee
deduction,
£0.8 per
day per
£100.
You may
settle
the loan
at any
time
within
the 30
day
period,
please
request
a
quotation
if you
require
a
settlement
figure
to be
calculated.
16. COMPLAINTS
- If you have a complaint about any of our financial services products, you should initially complain to us to give us a chance to put things right. If you're not happy with the outcome you may be able to take the complaint to the Financial Ombudsman Service.
- Are you within the complaint time limits?
(a) six years from the event you are complaining about, or (if later), three years from when you knew, or could reasonably have known, you had cause to complain, (b) six months from us sending you a final response (which has to mention the six-month time limit).
You cannot complain about an event -
- from the former dissolved credit business prior to 1st September 2010 (now time expired);
- from any date 2nd September 2010 to 1st January 2015 (now time expired);
- 2nd January 2015 inwards up to a date observing (a) above.
We will request you validate any complaint by you supplying supporting information as follows -
. Proof of identity in the form of a driving licence or passport;
- Full financial records for the period in question (to include the three months either side), ie. properly printed bank statements (summaries are not acceptable); credit card statements; pay slips; DWP income evidence; plus any other appropriate information. We will match this with the documents and information you gave us at the time and/or declared on the application form and our own credit searches.
Please note - If there are significant differences between declared details and subsequent information then the Cheque Exchange reserves the right to report a possible case of fraud to the authorities or by private prosecution.
You will receive an balanced in-depth final response letter (the Ombudsman Service will require it).
How to settle a the complaint NOW - see below. The Ombudsman will take several months to reach a verdict.
Settling NOW -
For errors in the cost cap calculation - full refund offered.
Other claims - We are currently offering £250 as a 'one off' payment. You'll only be asked why you think you qualify and proof of ID. This amount is offered as a quick resolution and full and final settlement.
Complaints taken to FOS will be contested and you do risk losing your case. You will be requested to provide in-depth documentation to support a claim. We reserve the right to engage a professional claims company to defend a case. In the event of you winning a case we will still only pay £250 (or nothing at all), due to the Cheque Exchange being unable to pay due to adverse financial circumstances.
In the unlikely event of a complaint, we will do everything possible to ensure it is dealt with quickly and fairly.
How to complain You may complain via email to info@cashpc.co.uk
Complaint resolution procedure - We would hope to settle any complaint amicably and promptly.
If we are unable to resolve your complaint immediately we will send you an acknowledgement and then conduct a full investigation. If all reasonable avenues to resolve your complaint have been exhausted, we will send you a "final response" letter within eight weeks. If we have been unable to resolve your complaint, you may refer your complaint to the Financial Ombudsman Service (FOS), who will liaise with us on your behalf. FOS will then inform you directly of their decision. FOS has been set up by our regulator, the Financial Conduct Authority, to provide consumers with a free, independent service for resolving disputes with financial firms. The Financial Ombudsman Service contact details are: The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR. Telephone enquiries: 0845 080 1800 Fax enquiries: 0207 964 1001 E-mail: enquiries@financial-ombudsman.org.uk
They will not accept your case until you have gone through the complaints process with the credit provider first. |
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