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Privacy
Policy
January
1st 2022
AIM
Our
policy
is to
provide
you with
information
about
the
following:
-
The
information
we
obtain
from
you
and
why;
-
How
this
information
is
used;
and
-
How
you
can
access
and
manage
your
information.
The
Cheque
Exchange
is
committed
to
protecting
and
preserving
your
data,
being
transparent
about
what is
held how
it is
used.
SCOPE
The
policy
applies
to
anyone
using
the
website,
or who
makes an
application
for
credit.
OVERVIEW
The
Cheque
Exchange
collects
information
about
you when
you
apply
for
credit,
or from
other
organisations
such as
credit
agencies.
We may
share
this
information
in order
to
provide
the
services
you
require
and to
manage
your
account.
By using
our
service
or
visiting
our
website
you
agree to
our use
of your
information
as set
out in
this
privacy
policy.
This
privacy
policy
forms
part of
and
should
be read
in
conjunction
with the
terms
and
conditions
in our
websites
and any
additional
terms
you are
provided
with in
relation
to the
services.
INFORMATION
WE
COLLECT
a)
Information
you give
us
When you
make an
application
for
credit
we will
need
certain
information
for it
to be
processed.
This may
be
information
such as
your
name,
email or
postal
address,
telephone
or
mobile
number,
date of
birth,
financial
or
credit
information
to help
us
identify
you and
to
provide
a
service
to you.
We may
ask for
other
information
that
relates
to the
service.
When you
contact
us to
discuss
an
application,
we may
ask for
certain
information
to be
able to
confirm
your
identity,
check
our
records
and
answer
your
questions
quickly
and
accurately.
b)
Information
we
receive
from
other
sources.
We may
receive
personal
information
about
you from
third
parties,
marketing
organisations,
and
credit
reference
agencies
(CRAs)
or fraud
prevention
agencies
(FPAs) –
see
Credit
Checks
section
below.
USING
YOUR
INFORMATION
The
information
we
collect
helps us
to
better
understand
what you
need
from us
and to
improve
the
provision
of our
services
to you.
We use
the
information
collected
for
example
to:
-
verify
your
identity
when
you
use
our
services
or
contact
us;
-
process
your
enquiry
or
assess
an
application;
-
supply
you
with
updates
on
your
account,
reminders
to
pay,
the
monthly
update
option,
arrears
letters,
default
letters,
or
any
notice
in
relation
to
the
administration
of
your
account.
-
carry
out
credit
checks
and
to
manage
your
accounts
-
see
Credit
Checks
section
below;
-
monitor,
record,
store
and
use
any
e-mail
or
other
electronic
communications
with
you
for
training
purposes,
so
that
we
can
check
any
instructions
given
to
us
and
to
improve
the
quality
of
our
customer
service,
and
in
order
to
meet
our
legal
and
regulatory
obligations;
-
tell
you
about
changes
to
our
website,
services
or
terms
and
conditions;
-
recover
any
monies
you
may
owe
to
us
for
using
our
services;
-
prevent
or
detect
a
crime,
fraud
or
misuse
of,
or
damage
to
our
service.
CREDIT
CHECKS
When you
apply
for
credit,
we may
carry
out a
credit
check.
This
means we
may need
to check
certain
records
about
you,
these
may
include:
-
our
own
records;
-
records
at
CRAs.
Information
on
applications
for
our
products
and
services
will
be
sent
to
CRAs.
When
CRAs
receive
a
search
from
us
they
will
place
a
search
footprint
on
your
credit
file
that
may
be
seen
by
other
organisations.
They
supply
to
us
both
public
(including
the
electoral
register)
and
shared
credit
and
fraud
prevention
information.
If
you
tell
us
about
a
spouse
or
financial
associate,
we
will
link
your
records
together.
CRAs
also
link
your
records
together,
and
these
searches
will
be
recorded
by
CRAs.
We
may
disclose
information
about
how
you
run
your
accounts
to
the
CRAs;
It is
important
that you
give us
accurate
information.
If you
give us
false or
inaccurate
data and
we
suspect
fraud we
will
record
this
with the
FPAs.
SHARING
INFORMATION
We will
NOT
share
your
information
with
organisations
outside
of the
Cheque
Exchange
unless:
-
in
connection
with
verifying
your
identity
and
credit
records;
-
involved
in
the
running
or
managing
of
your
account
or
providing
services
to
you;
-
to
help
us
improve
the
services
we
are
providing;
-
as
part
of
the
process
of
selling
one
or
more
of
our
businesses;
-
as
part
of
current
or
future
legal
proceedings;
-
in
response
to
properly
made
requests
from
law
enforcement
agencies
for
the
prevention
and
detection
of a
crime,
for
the
purpose
of
safeguarding
national
security
or
when
the
law
requires
us
to,
such
as
in
response
to a
court
order
or
other
lawful
demand
or
powers
contained
in
legislation;
or
-
in
response
to
properly
made
requests
from
regulatory
bodies
such
as
the
Information
Commissioners
Office,
for
example
where
you
contact
the
Financial
Ombudsman
Service,
asking
them
to
investigate
a
complaint
in
respect
of
the
provision
of
our
services
to
you,
they
may
request
information
from
us
to
enable
them
to
investigate
and
make
a
decision
in
respect
of
this
matter.
We
will
need
to
provide
them
with
the
relevant
information
we
hold
relating
to
your
account.
Where we
share
your
information
with
third
parties
who help
us
provide
the
services
they are
required
to
follow
our
express
instructions
in
respect
of the
use of
your
personal
information
and they
must
comply
with the
requirements
of the
Data
Protection
Act 1998
or any
other
relevant
legislation
to
protect
your
information
and keep
it
secure.
We will
remain
bound by
our
obligations
under
the Data
Protection
Act
1998.
HOW LONG
DO WE
HOLD
YOUR
INFORMATION
The time
period
for
which we
keep
information
varies
according
to what
the
information
is used
for. Unless
there is
a
specific
legal
requirement
for us
to keep
information,
we will
keep
your
information
for as
long as
it is
relevant
and
useful
for the
purpose
for
which it
was
collected.
We will
continue
to hold
information
about
you if
you do
not
become
our
customer,
your
application
is
declined
or after
you have
closed
your
account
or
terminated
your
services
with
us. We
will
only
hold
such
information
for such
periods
as is
necessary
for the
purpose
of
dealing
with
enquiries,
complying
with any
legal
obligation
and for
crime
and
fraud
prevention
and
detection.
The law
requires
us to
keep
certain
information
about
how you
use our
services
for a
period
of 12
months.
This
information
may be
used by
certain
law
enforcement
agencies
to
prevent
and
detect
crime
and to
protect
national
security.
We will
only
disclose
this
information
to them
when we
are
legally
required
to.
ACCESSING
YOUR
INFORMATION
The Data
Protection
Act 1998
entitles
you find
out what
information
we hold
about
you. If
you want
to find
out what
information
we hold
you will
need to
submit a
request
in
writing
to c/o
The Data
Controller,
Southampton
Cheque
Exchange,
54a,
Portswood
Road,
Southampton
SO17 2FW.
We may
ask you
to
provide
us with
proof of
your
identity
to make
sure we
are
giving
your
information
to the
right
person.
To help
us
process
your
request
you will
need to
provide
the
following
information:
If any
of your
information
is
incorrect
or your
personal
details
have
changed
you can
either:
MARKETING
PREFERENCES
From
time to
time, we
will
contact
you with
details
of
our loan
plans
that we
believe
you may
be
interested
in. You
will NOT
be
contacted
by other
companies
as your
details
are NOT
passed
on
elsewhere. If
you
change
your
mind and
do not
want to
us to
send you
marketing
messages
you can
do this
in a
number
of ways:
If you
notify
us, we
will
stop
sending
you the
marketing
messages
that you
don’t
want,
but we
will
still
need to
send you
service
related
messages
including
changes
to
services
or terms
and
conditions.
PROTECTING
YOUR
INFORMATION
We take
protecting
your
data
seriously,
and will
do our
utmost
to
employ
appropriate
organisational
and
technical
security
measures
to
protect
your
against
unauthorised
disclosure
or
processing.
Unfortunately
we
cannot
guarantee
the
security
of
transmitting
information
via the
internet.
We have
tried to
create a
secure
and
reliable
website
and
mobile
application
for our
users.
However,
we have
no
responsibility
or
liability
for the
security
of
personal
information
transmitted
via the
internet.
CHANGES
TO
PRIVACY
POLICY
Please
note
that
this
policy
will be
reviewed
and may
change
from
time to
time.
The
revised
policy
will be
posted
to this
page so
that you
are
always
aware of
the
information
we
collect,
how we
use it
and
under
what
circumstances
we
disclose
it.
CONTACT
US
If you
feel we
have
breached
your
privacy,
want us
to
update
your
marketing
preferences,
or amend
your
information,
please
contact
info@cashpc.co.uk
, by
phone at
02380
585011
or in
writing
at 54a,
Portswood
Road,
Southampton
SO17 2FW
Privacy Policy
preferences
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